A global solutions provider of end-to-end IT services and solutions with an unmatched
supply chain.
Our people have a singular mindset: solve complex IT problems today with complete solutions that can transition tomorrow.
We value human expertise and innovation above all else. We are the Real People Behind IT – and our customers’ First Choice for IT.
What sets Zones apart from the rest
Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services.
Helping organizations of all sizes
Business
Healthcare
Government
Education
Retail
Financial
Utilities
Services
And more!
Our Global Reach
Others outsource — Zones does the work.
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countries
Fulfillment capabilities in over 100 countries
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currencies
Transacting in over 20 currencies
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languages
Supporting more than 12 languages
Our performance. Your success.
We measure our performance by our clients’ success.
SMB
Luxury Cosmetic Retailer:
Zones improved network performance and reduced network downtime leading to improvements in company operations and customer experience.
Client with 20+ retail locations:
Enabled company to offload tasks of managing their Wi-Fi networks so that their IT staff could focus on more strategic projects.
SMB
Mid-Market
Enterprise
Healthcare
Education
Government
Mid-Market
Leading Media & Internet Company:
Managed the decommissioning and cutover of their co-location environment in Los Angeles.
National Retailer:
Consolidated tasks for employees onto a single device, reduced printed material costs by emailing receipts, modernized the sales floor, cut IT costs and reduced the number of helpdesk tickets.
SMB
Mid-Market
Enterprise
Healthcare
Education
Government
Enterprise
Leading Apparel Designer:
Improved in-store experience for customers during the critical holiday season through faster checkout, streamlined billing systems, etc.
1,000 Retail Stores:
Improved online shopping experience during Cyber Monday across channels and devices.
SMB
Mid-Market
Enterprise
Healthcare
Education
Government
Healthcare
Large Healthcare Provider:
Over 7,000 devices enrolled. The client is extremely satisfied with the enhanced visibility into their environment and manageability of assets.
Healthcare Solution:
Through a series of assessments and diagnostics, Zones worked with the client to build out and test their configuration workflow, MDM settings, support workflows, and device ordering, repair, end-of-life reclamation processes.
SMB
Mid-Market
Enterprise
Healthcare
Education
Government
Education
Education Solution:
Zones IT support services earn top grades from a New York school district. Zones acted as the district’s IT department, supporting their data center operations, desktops, tablets, projectors, phones, and related technology.
SMB
Mid-Market
Enterprise
Healthcare
Education
Government
Government
Government Solution:
City government looked to improve their organization's UC capabilities. Zones helped implement an improved UC platform, saving over $160,000 in support licenses, enhanced team collaboration, and improved productivity and customer experience.
Government Solution:
One of New York’s largest counties was experiencing network outages impacting its mission critical systems. Their IT team looked to Zones for expertise to identify the issues. Zones provided on-demand technical expertise to identify and solve the challenges, with zero downtime for mission critical systems. This improved their IT team's reputation within the county’s departments.
SMB
Mid-Market
Enterprise
Healthcare
Education
Government
Our Values
After more than 35 years, we are:
Customer-centered
You matter. Always. This one-to-one practice means you know who to call, by name.
Built for you
We start and end every process with your goals in mind with personalized solutions that match your business needs, budget, and desired outcomes.
Right-sized
We take pride in our startup mentality with a global footprint. That’s why our account leaders keep a small business book. When you call, they answer.
Future-focused
Our biggest wins happen when you get a digital setup that functions today but can handle tomorrow. Because tomorrow comes without warning.
Why Zones?
The Real People Behind IT.
Our mission is to help drive your success through innovation, agility, and trust.
We at Zones have a vibrant history of embracing change with a careful human touch. As a notoriously nimble organization with a global footprint, we pride ourselves on being a trusted advisor for all your IT needs.
People
Our culture is driven by our people.
After more than 35 years in the business, it's safe to say that we're passionate about technology. You'll see that passion reflected in our people and their desire to help customers like you.
Our customer-first approach starts asking you questions and LISTENING.
- What are your most pressing technology challenges?
- What limitations are holding you back?
- What are your ambitions for the future?
Our process promotes continuous learning -- and that includes learning all we can about what your organization needs.
Despite being a global company, we're nimble and responsive.
And we're quick to collaborate with you and our strategic partners to be sure we provide the optimal IT services and solutions for your specific needs.
Process
Excellence is at the heart of our process.
Zones team members are committed to life-long learning. We know that every IT solution is not the same. Our technical certifications demonstrate our drive to seek out and implement the best solutions and services for our clients. Zones prides itself on Integrity, Humility, and Honesty. We listen to our clients and have their best interest in mind. All of these considerations are reflected in our process.
We turn potential solutions into reality by following stringent industry standards, from our global supply chain with order and delivery process, to our Innovation Center and Technology Solution Centers fulfillment processes.
Performance
We strive to exceed your expectations.
We understand that maximizing the return on your IT investments is one key to your success. Our methodology consistently delivers excellent results for our clients. And Zones has received hundreds of industry awards and accolades for our hard work over the last 35-plus years
Expert at
What We Do
330+ sales executives ready to guide customers to the right IT solution
400+ Engineers & technicians
1000+ Certifications
2600-plus employees across the globe and a network of hundreds of partners
Cloud and data center security engineering teams with over 225 years of combined experience.
- Next-generation digital tools for IT management
- Unparalleled global supply chain
- Services-led IT solutions
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Happy customers
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Brand partnerships
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Years in business
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Countries served
35+ years of excellence.
We're honored to have received industry and channel recognition from our customers and partners.
We are a Valued Partner
MICROSOFT CLOUD SERVICES | MICROSOFT GOLD PARTNER | AVD ADVANCED SPECIALIZATION
Platinum Partner
Elite Partner
Top Tier Apple Corporate Partner
Gold Integrator
Titanium Partner
Platinum Partner
Platinum Partner
Partner of the Year
Go-To-Market
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Premier Partner
Tier 1 CSP & LSP
Preferred Partner
Network Level Partner
Innovator Level Partner
Partner of the Year
Platinum Partner & 2021 Partner of the Year
Featured Partner
Partnering with Industry Manufacturers
Recognized by leading Industry Analysts
Digital Workplace
Digital Workplace
Recognized as a ‘Star Performer’ and a ‘Major Contender’ in Everest Group’s PEAK Matrix for Digital Workplace Services 2023- North America
Recognized as a ‘Rising Star’ in Employee Experience (EX) Transformation Services for the U.S. Public Sector and a ‘Product Challenger’ in Managed Workplace Services for both Large Accounts and Mid Market in the U.S. in the ISG Provider Lens™ Report on Future of Work (Workplace) – Services 2023
Cloud and Data Center
Cloud and Data Center
Recognized as a ‘Product Challenger’ in Managed Services for Mid-Market in the U.S. in the ISG Provider Lens™ Report on Multi Public Cloud Services 2023
Recognized as a ‘Product Challenger’ in Managed Services for Mid-Market in the U.S. in ISG Provider Lens™ Report on Private/Hybrid Cloud - Data Center Services 2023
Supply Chain
Supply Chain
Recognized as a ‘Rising Star’ and a ‘Product Challenger’ in Supply Chain IT Operation Services in the U.S. in the ISG Provider Lens™ Report on Supply Chain Services - 2023
Services & Solutions
Zones Practices
Zones IT Services
Managed IT Services
PARTNER WITH OUR DEDICATED PROJECT MANAGERS
Expert consulting, complete IT lifecycle services, and much more. Get the optimum solutions for your organization when and where you need them, plus added services to help you maximize productivity, cybersecurity, and future opportunities.
Professional IT Services
EXPERT CONSULTING, COMPLETE IT LIFECYCLE SERVICES, AND MORE
Get the optimum solutions for your organization, plus added services to help you maximize productivity, cybersecurity, and future opportunities.
- Cloud Assessment Services
- Rack and Stack
- Dell – Co/Pro Deploy, Prepackaged services
- Workplace Productivity Suite Services
- Windows 11 Migration
- Vulnerability Management
- Secure Identity
- Retail Branch / Store / Location Refresh
- Unified Communication and Collaboration Services
- MDM Services
- VDI Services
- NextGen Network Operations Center: Wired/Wi-Fi/SD-WAN
- Secure Gateway Service
IT Staff Augmentation Services
SUPPLEMENTAL SUPPORT
Cover for vacationing staff, provide supplemental support during peaks in your business cycle or fill skills gaps for specific projects.
- Managed Digital Workplace Services
- Short-Term Staffing Contracts Based on Skill Requirements
ZONES INNOVATION CENTER
Explore. Experience. Engage.
Discover how Zones Innovation Center can help you overcome complex IT challenges with ease. With use cases, virtual IT tabs, and a sandbox environment, you have a unique virtual platform to collaborate with our Solution Architects and co-create proof of concept in real-time.
Zones ADIM Process
Assess
We prioritize collaboration from the start. We’ll work with you to build a strategy based on your needs and opportunities. This phase includes a business case envisioning session, environment assessment, and architectural design session.
Design
Following an approved SOW, we’ll uncover your best technological fit by defining strategic goals, discovering user requirements, and conceptualizing the architecture. We’ll also conduct a competitive analysis to capture industry trends.
Implement
During deployment and implementation. Zones IT Solution Architects conduct inspections to help solve any challenges early on. Frequent contact with project stakeholders will ensure consensus and help ensure issues are resolved quickly.
Manage
A long-term partnership between your organization and Zones can begin after deployment. We follow a management roadmap that ensures sustainable innovation, supports digital transformation, and provides first-line support.
Global Supply Chain
When in doubt, outsource it
- Configuring 1.5 million devices annually
- Shipping 3 million devices annually
- Over 1.2 million requests / tickets handled annually
- 1 million users supported
- 75% first call resolution
- ITIL certified agents providing 24X7X365 support
End-to-end across the globe
Enabling you to outsource every aspect of your IT supply chain – reducing costs, freeing up capital, and executing against difficult requirements.
Introducing IntelliPlan — Global Supply Chain planning and management tool for GSCaaS customers. Empowering them with the end-to-end visibility and agility needed to make fast, confident real-time decisions
16 Zones Technology Solution Centers Worldwide
LIFECYCLE SERVICES FROM 4 REGIONAL U.S. CENTERS AND 12 GLOBAL CENTERS
- Highly skilled staff equipped to customize technology products and quickly respond to every IT project phase.
- All four of our US TSCs are certified for ISO 14001:2015 for environmental management and re-certified for ISO 9001:2015 for quality management.
Our Global Reach (TSCs)
Zones Global Technology Solution Centers
TSC Services
Inventory Management
- Inbound
- Outbound
- Storage
- Kitting, Packing, Palletizing, Shipping
Configuration
- Asset Tagging / Labeling
- Imaging
- Rack & Stack
- Testing – Thermal, Load, Burn
- Bios / Firmware
- Zero-touch Provisioning
ITAD
- Disposal
- Remarketing
- Refurbishment
- Destruction
Depot / Repair Services
- Mobile
- Laptop
- Spare in the Air
TSC Services
IT Supply Chain Services
- Global Supply Chain as a Service (GSCaaS)
- IT Inventory Management
- IT Freight and Shipping Management Services
IT Integration Services
- Integration and Configuration
- Data Center Transformation
- Advanced Technology Configuration
- Rack, Stack, and Delivery
- Dell Co- and Pro-Deploy
- SaaS and Cloud Software
IT Rollout Services
- Professional Services
- Managed Services
- Procurement Services
- Configuration Services
- IntelliPlan(sm)
IT Maintenance and Support Services
- IT Device Repair and Depot Services
- Software Asset Management
IT Asset Disposition (ITAD)
- Certified Data Destruction
- Equipment Disposal
- Remarketing
- Onsite Services
U.S.-based Technology Solution Centers
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ISO 9001:2015 for quality management
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Operational controls for all procedures
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End-to-end workflow documentation
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Quality auditing and maintenance planning
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Standardized procedures across all Technology Solution Centers
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Audit team and continuous improvement activities
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ISO 14001:2015 for environmental management
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Managing environmental responsibilities in a systematic manner that contributes to the environmental pillar of sustainability
ISO 14001:2015 for environmental management
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Zones' Technology Solution Centers achieve ISO and R2 certification. All four of our US TSCs are certified for ISO 14001:2015 for environmental management and re-certified for ISO 9001:2015 for quality management. Our Chicago TSC is certified for ISO 45001 Occupational Health & Safety and R2v3 recycling.
The certifications show our commitment to our partners, clients, and planet.
ISO 14001:2015 for environmental management
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Zones' Technology Solution Centers achieve ISO and R2 certification. All four of our US TSCs are certified for ISO 14001:2015 for environmental management and re-certified for ISO 9001:2015 for quality management. Our Chicago TSC is certified for ISO 45001 Occupational Health & Safety and R2v3 recycling.
The certifications show our commitment to our partners, clients, and planet.
Zones Technology Solution Centers (TSCs) highlights
FULFILLED & DELIVERED TO QUICKLY HIT THE ROAD.
Received and put away more than 2M units
Quality team conducted 72 internal audits and 6 external audits
Picked, packed and shipped more than 2.3M units
Managed 9 virtual warehouses
Cycle Counted more than 1M units
Supported close to 400 opportunities and RFPs and contributed to close to $100M in revenue
Configured, refurbished and repaired more than 1.8M units
Hosted 56 customer tours
Managed more $200M of hardware and processed more than 90,000 purchase orders
Real-time Visibility Through Zones Tool Stack
myZones
SELF-SERVICE ORDER MANAGEMENT SOFTWARE
Your Process. Your Projects.
Your Portal. Your Way.
We've been listening closely to clients' feedbacks. Consistently, we have heard that our clients want an easy, convenient way to check the status of their orders.
myZones addresses that need by providing real-time reporting, order status, master tracking, inventory management, and more.
Out myZones digital assistant, Zodi will also be there to help you navigate and find answers quicker.
ZonesConnect
STREAMLINED PROCUREMENT FOR IT SOLUTIONS
ZonesConnect is our web-based, self-service e-commerce platform that helps you to manage every aspect of your Zones account.
Simply log in and you'll have deep visibility into your company's standards, quotes, orders, shipments, and more. ZonesConnect streamlines the entire procurement process –and will save you time and money for years to come.
- Instant product updates
- Updated for a modern look and feel
- Browse by product tile
- Enhanced search standards
- Consolidated order lookup
ZonesCloud
AUTOMATED PROCUREMENT, PROVISIONING, AND MANAGEMENT
ZonesCloud is our web-based self-service platform. It enables our clients to transact and manage their cloud subscriptions through a single, centralized management console.
ZonesCloud enables customers to easily purchase and manage their cloud services and associated subscription ordering, provisioning, and management through a great online marketplace experience that includes intuitive self-service controls for each subscription.
ZonesAssist
MODERNIZED CLIENT ENGAGEMENT
Quickly and easily stay in touch with Zones team members and get the support you need when you need it. It couldn’t be easier to use ZonesAssist:
- Log in to the myZones portal to access your myZones homepage.
- Click on the Assist icon in the top right-hand corner of the page.
- Here you can open new support cases, check on existing cases, and more
- To open a new case, click on the "Request Something” link and submit the required information.
- Your cases will appear on the ZonesAssist homepage, so you can see how close your issues are to being resolved.
nterprise™
ENABLED PREDICTABLE SERVICE DELIVERY
Businesses need a cost-effective, reliable, predictable, and secure way to design, plan, and coordinate activities across multiple locations involving large volumes of people and devices.
That's why we built nterprise™ – a proprietary platform that enables our experienced staff to transform the typical chaos associated with large-scale deployments into predictable service delivery for our customers.
Zones IntelliPlan℠
GLOBAL SUPPLY CHAIN PLANNING AND MANAGEMENT
Zones IntelliPlan gives you end-to-end visibility:
- Inventory planning
- Demand planning and management
- TSC resource planning
- Project planning
- Supply planning
Zones Discovery Services (ZDS)
SIMPLIFIED IT LIFECYCLE MANAGEMENT AND STRATEGIC PLANNING
Zones Discovery Services (ZDS) help you:
- Quickly and effortlessly gain deep insight into everything on your corporate network.
- A better plan for upcoming projects, eliminate unnecessary costs and minimize risk.
Minority Business
Enterprise Certified
National Supplier of the Year Class IV
Firoz Lalji
Chairman, CEO, and Co-founder inducted into the Minority Business Hall of Fame
Corporate Plus® Member of the NMSDC
Northwest Mountain MSDC — Supplier of the Year, Class IV
Premier Supplier Diversity Award
Tyson Foods, Inc.
Diverse Supplier of the Year
Microsoft Preferred Supplier Program — Diversity Excellence
FOR YOUR SUPPLIER DIVERSITY GOALS
100% of spending with Zones qualifies as Tier 1 direct spend.
Zones, Inc. holds national and global certifications:
NMSDC – National Minority Supplier Development Council
CPUC – California Public Utilities Commission
HSDA - Healthcare Supplier Diversity Alliance
CAMSC – Canadian Aboriginal and Minority Supplier Council
Supplier Awards & Accolades
- Mountain Plains MSDC Supplier of the Year, Class IV
- Capital Region MSDC Supplier of the Year, Class IV
- NMSDC National Supplier of the Year, Class IV
- Premier Supplier Diversity Award
- Northwest Mountain MSDC Supplier of the Year, Class IV
- Microsoft Preferred Supplier Program Diversity Excellence
- Tyson Foods, Inc. Diverse Supplier of the Year
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