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Top 5 Reasons
You Need Service Desk Support
Empower Every Employee
Every employee in every enterprise will need IT assistance at least once. It happens. Why not give them the power to solve issues themselves while enabling your IT team to focus on bigger challenges? A recent PwC global survey found that 43% of employees preferred digital interactions when getting help with IT issues.1
That’s where the Zones Service Desk comes into play.
How to get there
Pivoting to an IT service desk with Zones has definite advantages. Especially when many businesses struggle with key challenges:
Multiple points of contact for end users
Establish a single point of contact for all support to increase productivity, reduce multiple ticket submissions, and improve overall satisfaction.
Scattered support
Consolidating support improves resolution speeds and efficiency in both IT and for the end user.
Higher operating costs
Slash help desk inquiries. Cut time devoted to service hours. Increase automation. Save money.
End-user productivity loss (app issues, device issues, etc.)
Empower employees to solve common IT problems themselves to reduce lost time and open up your IT team to work on high-value projects.
Reactive approach to IT support
Prevent downtime and lost productivity while increasing system monitoring with proactive, always-on support.
43% of employees
are motivated to use technology due to the promise of better efficiency and teamwork.1
The future of the service desk is here
With the arrival of the Zones Service Desk, your organization will see tremendous cost savings, increases in productivity, and efficiency gains.
Contact Us Now
Contact Us Now
1.“Our status with tech at work: It’s complicated.” PwC (accessed Nov. 30,
2022).https://www.pwc.com/us/en/services/consulting/library/consumer-intelligence-series/tech-at-work.html
